The open letter from the UK Rail Minister to the Rail Delivery Group (RDG) addresses recent incidents at UK rail stations where individual passengers were apparently refused accessibility assistance.
List view / Grid view
Rail Passenger News
Filter the results
Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.
What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?
Network Rail's new traffic figures have revealed that passenger footfall has fallen across some of London's busiest stations by approximately 93 per cent on weekdays, rising to 96 per cent during weekends.
OpenSpace's real-time passenger movement system can be adapted to monitor passengers and ensure that COVID-19 social distancing guidance is being adhered to.
Siemens Mobility's 3D printed attachments offer a hygienic way of opening train doors, with an elbow or lower arm, in order to limit the spread of germs or viruses, like COVID-19.
Following the theft of hundreds of metres of railway signalling cable, vital journeys for key workers and freight across the UK have been jeopardised.
OneRail's new COVID-19 landing page aims to share information from its members about how they are managing during this global crisis.
When compared to 2019, Eurotunnel's Le Shuttle and Le Shuttle Freight both experienced declines in traffic as a result of the COVID-19 travel restrictions.
The presidents of ALLRAIL, CER, ERFA, UIP and UIRR have called on the European Commission to introduce new measures to protect the rail industry amidst the COVID-19 crisis.
DB has reported their key figures from the 2019 fiscal year, noting an increase in passenger numbers, record investment in infrastructure, but a decrease in profits.
British open-access operator, Hull Trains, has temporarily suspended all train services following a significant drop in passenger numbers as a result of unprecedented circumstances surrounding the coronavirus pandemic.
ScotRail now provides passengers with real-time data about train type and carriage length, as well as the use of carriages and allocation of trains.
A new rule has been proposed by the FRA to measure the performance and service quality of Amtrak's intercity passenger train operations.
In addition to providing stability and certainty on key services and to rail staff, the UK government has issued ticket refund information for passengers during the COVID-19 crisis.
Despite the impact COVID-19 is having on the European rail sector, CER has highlighted how the industry is doing its upmost to ensure continued operation.
The UIC has created a COVID-19 Task Force dedicated to providing the rail industry with concrete measures amidst the rapidly spreading viral outbreak.